Refund Policy
Your files are delivered the moment you pay, so all sales are final. If something isn't right, we'll make it right.
Updated October 23, 2026
All sales are final
Because your download links are available right after checkout, purchases can't be cancelled or refunded for a change of mind.
Problems with your files
If a download is missing, won't open, or doesn't match its description, or if you were charged twice, email support@fold.supply with the email address you used at checkout. We'll send working files or refund you in full.
Customers in the EU, EEA, and UK
Consumers in these regions normally have 14 days to cancel an online purchase. At checkout you're asked to confirm that you want your files right away and that you understand you can't cancel once a download starts. If you haven't downloaded any files from your order yet, you can still cancel within 14 days of purchase by emailing support@fold.supply.
How refunds work
Approved refunds go back to your original payment method through Stripe and Link, usually within 5 to 10 business days depending on your bank. Once a purchase is refunded, its download links stop being valid and the license for those files ends.
Your rights
This policy doesn't limit any rights you have under consumer law where you live, including rights relating to faulty, misdescribed, or undelivered digital content.
Further reading: EU digital-content cancellation guidance.